Privacy Policy

Last updated: November 2, 2023

Introduction

Exness (“we” or “us”) respects the privacy of our users (“you”). This Privacy Policy explains how we collect, use, disclose and protect your personal information. Please read this Privacy Policy carefully.

Information We Collect

We collect personal and non-personal information from you when you use our websites, mobile applications, products, services, content, features, technology, or functions offered on our websites or applications, attend our events, or otherwise interact with us.

Personal information is information that can be used to identify you, either alone or in combination with other information. Non-personal information does not specifically identify you, but may include usage, device, and browser data.

Personal information

The personal information we collect about you may include:

Contact details – such as name, email address, postal address, telephone number and other contact information.
Account details – such as usernames, passwords and other credentials used on our websites or apps.
Demographic information – such as your age, gender, country and preferred language.
Financial information – such as your income, assets, investment experience and banking details when you open an account.
Identification documentation – such as identity cards, passports, driver’s licenses and utility bills.
Communication records – such as emails, phone calls, chat logs and other communications between you and Exness.
Marketing preferences – such as your consent, opt-in, reluctance and communication preferences.
Survey responses – such as feedback from surveys we conduct.

Non-Personal Information

The non-personal information we collect about you may include:

Device data – such as IP address, device type, operating system, browser type, browser settings, the web pages of our site that you have visited, and the content and advertisements with which you have interacted.
Usage data – such as authentication data, security questions, clickstream data, referral URLs and data related to your interactions with our websites, products or services.
Location data – such as your device’s GPS signal, WiFi signal, or network location can convey information about your location.
Cookie data and tracking technologies – such as cookies, web beacons, pixel tags, log files, local storage and other technologies to collect information about your browsing activities.

How We Use Your Information

We may use your personal and non-personal information for the following purposes:

To provide our services, operate our platform, and monitor account activity.
To analyze user behavior and improve our products, services and operations.
To communicate with you about your account, customer service, promotions, surveys, newsletters, offers and events.
To market our products and services – according to your communication preferences.
To personalize content and experiences based on your preferences.
To improve the navigation, performance and security of our website.
To detect and prevent fraud, abuse, security risks, and collect fees based on the terms of our contracts.
To comply with legal and regulatory requirements.
To resolve disputes, enforce our agreements, and as required by law, regulation, or other government authority.

We only process your personal information if we have a lawful basis for doing so. This may be done to fulfill our contractual obligations to you, where you have consented to the use of your information, to comply with the law, lawful requests and legal process, or to operate our services and communicate with you based on legitimate interests.

How We Share Your Information

We do not sell your personal information. We share your personal information only in limited circumstances, including:

With third party service providers under contract that assist with some of our business operations.
With law enforcement, government authorities, and private parties, as required by law.
If we believe that disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation.
If we sell or transfer all or a portion of our business or assets (including in connection with a merger, acquisition, reorganization or sale of assets)

We may share aggregated or de-identified information with third parties that do not directly identify you.

Cookies and Tracking Technologies

We and our third-party partners use cookies, web beacons, pixel tags, log files, local storage and other tracking technologies to collect information about the use of our websites and online services. This allows us to customize your online experience, analyze trends, track your preferences, secure our services and provide relevant advertising.

You can control cookies through your browser settings and other tools. Rejecting cookies may result in a diminished experience on our website.

Data Storage

We retain your personal information for as long as necessary for the purposes described in this policy, for as long as we have an ongoing relationship with you. We may retain some of your information as required by law or for legitimate business purposes after you no longer have an ongoing relationship with us.

Third Party Websites and Services

Our website and services may contain links to third party websites. If you click on a third-party link, you will be directed to that site. This Privacy Policy does not apply to third party sites. Please read the privacy policies on those third party sites for information about their privacy practices.

Security of Your Information

We use technical and administrative security measures to protect your information from unauthorized access, theft, loss or misuse. These steps include encryption, password protection, securing the database, and restricting access. Although we work hard to protect your personal information, no system is completely secure.

Your Rights

You may have certain rights regarding the personal information we hold about you, in accordance with local law. These rights may include obtaining a copy of your data, requesting its correction or erasure, objecting to certain types of processing, withdrawing your consent, and opting out of receiving communications. If you wish to make a request regarding these rights, please contact our Data Protection Officer using the contact information provided below.

International Data Transfer

We are a global company and may transfer your personal information to recipients in countries other than your country of residence, including to the United States. We ensure the protection of your data during transfer through legal and security protection.

Changes to this Policy

We may change this Privacy Policy from time to time. We will post any changes to the privacy policy on this page with the date of the most recent version. By continuing to use our website or services, you agree to this Privacy Policy and any changes.

Contact us

If you have questions about our practices or this Privacy Policy, please contact us at:

Office Privacy Exness

Email: [email protected]